Service Design

User experience The challenge, in a nutshell: if a dedicated system is built according to predefined principles and use scripts, in the first versions of a generic system, it cannot always be known who the main users of the system and what the common use scripts will be. One of the challenges in the user experience field is the great difference in the character of products. There are systems whose users will be defined at the beginning of their development, along with their use environments and use scripts. I define these as dedicated systems. In an operational system installed in an armored fighting vehicle, users and uses that are known in advance are characterized. When a CT system is being designed, it is obvious who the user segments will be, and in the characterization of applications such as Waze, developers have a good general idea about who the users will be, what ...

Did you know? The 28 th of February is Ergonomics Day in Israel and around the world The purpose of ergonomics is to prevent musculoskeletal injuries, the leading causes of which include repetitiveness. For this reason, ergonomists have chosen February, which is the month whose number of days changes each time and is not repetitive. A kind of reverse humor, if you will. Most of us hear ergonomics and think of office ergonomics and immediately ask ourselves “Am I sitting properly? And “Where should I put the screen?”. But ergonomics is much more besides. Every product that we make and action that we perform has an ergonomic motif – from a pushchair to a shopping cart. From a computer mouse to home kitchen design. Everything that we touch and use is ergonomic or not ergonomic. In ergonomics, it’s all about not having to think about what we are using. When the ...